Privacy Policy

1. Introduction

At Plant Villa, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and protect your information when visiting our website, purchasing live botanical specimens, or using our nursery services.

2. Information We Collect

We collect information provided directly by customers as well as automated diagnostic metrics:

• Order & shipping details: Name, mobile number, delivery address, and email address.
• Account details: Registered profile name, encrypted credentials, and linked orders.
• Automated data: Device type, IP address, and cookie tokens to preserve cart state.

3. How We Use Your Information

Plant Villa uses customer data strictly for legitimate nursery operations:

• Fulfilling orders, packaging live plants, and coordinating climate-safe delivery.
• Live order tracking by phone number and customer support chat.
• Maintaining accurate accounts, warranty validation, and financial record compliance.

4. Data Protection & Security

We implement industry-standard encryption, strict access boundaries, and sanitized queries to ensure customer data is protected.

5. Cookies & Tracking

Essential cookies are used for cart persistence, session state, and language preferences.

6. Sharing Your Information

We do not sell or rent customer data. Information is shared only with logistics carriers to complete plant delivery.

8. Contact Us

For any data protection inquiries:

• Email: akrafi21000@gmail.com
• Phone / WhatsApp: +880 1760-308834
• Showroom: Plant Villa HQ, Near Islamia Hospital, Rayerbag, Dhaka 1362, Bangladesh